Thank you for choosing Quality Paper Hanging for your installation. Our goal is to provide exceptional services to our clients while maintaining a safe and comfortable environment for our employees. To ensure that we achieve this goal, we have established the following policies:
- Cancellation Policy: We understand that sometimes unforeseen circumstances may arise that require you to cancel or reschedule your appointment. We request that you provide us with at least 48 hours' notice if you need to cancel or reschedule.
- Measuring: In order to ensure that our clients receive the correct quantity of wallpaper for their installation, we ask that you take accurate measurements of your walls. We understand that measuring can be challenging, which is why we offer a measuring service for an additional fee. If you choose to measure your walls yourself, the estimate will be based on the measurements you provided. If there is a discrepancy in the total square footage, the invoice will be adjusted and billed accordingly.
- Wallpaper Ordering: We ask that you carefully check the quantity of wallpaper ordered before placing your order. If you have any doubts or questions about the quantity of wallpaper required, please do not hesitate to contact us. We will be happy to provide you with any guidance and assistance. There will be an additional charge of $300.00 if we are required to make an additional trip to finish the installation due to incorrect wallpaper quantities.
- Cleanliness: We take pride in our work and always aim to leave the installation area clean and tidy after we complete the job. However, we ask that you prepare the area by removing all items on the walls where installation will be. We are unable to assist in removing/moving items as this creates a liability concern. We also request that you inform us of any pre-existing damage to the walls or surrounding area.
- Safety: We take safety seriously and strive to maintain a safe environment for our employees and clients. To ensure safety, we ask that you keep the installation area clear of any obstacles or hazards, including pets and children. Additionally, we request that you inform us of any potential safety hazards before we begin work.
Thank you for your understanding. Please email me with any questions to Brandi@qualitypaperhanging.com